Frequently Asked Questions
Do I have to pay shipping costs?
No, Aurora Jones covers all shipping costs, ensuring there are no additional fees for you.
What is the delivery time of my order?
At Aurora Jones, we prioritize efficient order processing. Orders placed on weekdays before 3 p.m. are processed the same day. Delivery times typically range from 6 to 10 business days, as items are shipped directly from our suppliers.
Where can I check the current status of my order?
All shipments include Track & Trace. Once your order is shipped, you will receive a link to the order status page, allowing you to track its progress. Please note that Track & Trace updates may take some time to appear.
What to do if I provided an incorrect delivery address?
It’s important to ensure your delivery address is correct. If you realize there’s an error, please contact us immediately. While we aim to process and ship orders quickly, there’s a limited window to make changes to the address.
How can I return items?
If you're not satisfied with your product, you may return it within 30 days, provided it meets the conditions outlined on our website. Once your return is received, we will refund the purchase price within 30 days.